Política de reembolso

1. 30-day return policy

You have 30 days from the date you receive your item to request a return, for any reason.

To be eligible for a return, your item must be:

  • Unworn, unused, and in the same condition you received it
  • With all original tags attached
  • In its original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

How to start a return:

  1. Email us at joaomp713@gmail.com with your order number and reason for return
  2. We will review your request and, if approved, send you return instructions and a shipping label (where applicable) by email
  3. Pack the item securely and send it to the return address provided in our email

Important: items sent back to us without first requesting a return will not be accepted, as we won't be able to match it to your order.

2. Damaged, defective, or incorrect items

Please inspect your order as soon as you receive it. If an item arrives defective, damaged, or is not what you ordered, contact us immediately at joaomp713@gmail.com with photos of the issue and your order number, so we can resolve it as quickly as possible — typically with a free replacement or full refund, including any shipping costs you paid.

3. Non-returnable items

For hygiene, safety, and practical reasons, we're unable to accept returns on:

  • Personalised or made-to-order items (e.g. monogrammed or custom bags)
  • Personal care or beauty products, where applicable
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you're unsure whether your specific item qualifies, please get in touch before ordering or before requesting a return.

4. Exchanges

We don't currently process direct exchanges. The fastest way to get the item, size, or colour you want is to:

  1. Return your original item following the process above
  2. Once your return is approved, place a new order separately for the item you'd like instead

5. Refunds

Once we receive your returned item, we will inspect it and notify you by email whether your refund has been approved.

  • If approved, you'll be refunded automatically to your original payment method within 10 business days
  • Please note your bank or card provider may take additional time to post the refund to your account
  • If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at joaomp713@gmail.com

6. Order delays

If your order doesn't ship within the estimated timeframe shown at checkout, we'll notify you by email of the delay and give you the option to cancel your order for a full refund, in line with FTC mail and telephone order guidelines.

7. Contact us

For any question about returns, refunds, or this policy, reach us at:

Email: joaomp713@gmail.com

As we operate exclusively online, email is the fastest and most reliable way to reach our team — we do not have a physical store or customer service phone line at this time.

This policy is provided for general guidance and does not constitute legal advice. We recommend consulting a legal professional to confirm compliance with applicable state and federal consumer protection laws before publishing this policy on your live store.